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queen M
1 reviews | Active since Sept 2016
08 Feb 2020, 11:02
failed to get refund for more than 8 days
Good day i have been calling standard bank regarding my refund from the 28th of January,recently i was told the person who closed the call didnt check the part that says i should be refunded.then i was promised that they are busy processing it.i waited for two days thinking maybe it will reflect but even today i still dint get my money,no calls on updating me,so now i have to call them all the time to ask what might be the problem. am glad that i wont be dealing with standard bank anymore since MY VAF finance is paid in full.i dont think i can take any product from that bank that fails to refund small amount of money,yet we trust them with large amount of monies
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Replies (3)
Standard Bank's replyOfficial
09 Feb 2020, 04:00 Hello Queen
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply09 Feb 2020, 04:00
Official
Hello Queen
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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queen M's updateReviewer Update
12 Feb 2020, 12:06Am still waiting even today. No body bothered to contact me, am always calling your call center and keep getting the same story that i will get my money after 2 days since it's a different bank. And that's what ive been told for the past 14 days
qM
queen M's update12 Feb 2020, 12:06
Reviewer Update
Am still waiting even today. No body bothered to contact me, am always calling your call center and keep getting the same story that i will get my money after 2 days since it's a different bank. And that's what ive been told for the past 14 days
Standard Bank's replyOfficial
18 Feb 2020, 09:36Dear queen malatji
Thank you once again for posting your comments.
I refer to your previous complaint you logged with us and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to your previous complaint you logged with us and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Feb 2020, 09:36
Official
Dear queen malatji
Thank you once again for posting your comments.
I refer to your previous complaint you logged with us and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
I refer to your previous complaint you logged with us and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
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