KS
Kenna S

1 reviews | Active since Feb 2020

27 Feb 2020, 09:24

Failed to deliver my prize as promised

Standard bank recently hosted #BlueSummer competition via Twitter where one can win share if R200 000 in instant money.. I was selected amongst some winners and we were asked to send our details via Direct Message on Twitter.. We've been waiting and waiting finally on Tuesday winners were paid to my surprise I didn't even get a penny and I've sent them numerous inboxes and DM's but they ignoring me and taking me for a ride

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Replies (3)
Standard Bank
Standard Bank's reply27 Feb 2020, 13:04
Official
Hello Kenna

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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KS
Kenna S's update27 Feb 2020, 13:45
Reviewer Update
please do reply my Dms befoe today end of the business

my twitter handle is @Thabiie_Thabs
Standard Bank
Standard Bank's reply23 Mar 2020, 11:35
Official
Dear Kenna Sowaga

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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