MB
Michael B
1 reviews | Active since Feb 2010
09 Mar 2024, 19:35
Failed Promises
After my previous report https://www.hellopeter.com/standard-bank/reviews/kicking-the-customer-while-he-is-down-punitive-fees-*** I was promised a refund on half the ludicrous bank charges. Instead, the private banking department first tried to upsell me to a more expensive product, by email, then a robocall, then personal phone call. I never received the promised refund
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Standard Bank's replyOfficial
10 Mar 2024, 08:02Dear Michael,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Mar 2024, 08:02
Official
Dear Michael,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***