Failed Lotto Ticket attempt on SB App

Item: Standard Bank
Rating: 2
Author: Tyron N

Hi All

So Yesterday Decided to Buy a Lotto Ticket on the SB App. Paid R22,50 and R2,30 Fee. Did not receive my Ticket via SMS. Called them First was told it will come through and must try to switch phone off and on. Second call after an hour of waiting. They now say System is Down and they won’t be able to resend. So I ask for a refund and was Told to call tomorrow to Log a Ticket.

I requested someone to call me. The person agreed to call after 2pm. Never Did.

Need my money Back. I have Name and Reference for the Call.

Thanks

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 Aug 2019, 05:39

Hello Tyron,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply29 Aug 2019, 05:39

Official

Tyron N's updateReviewer Update

29 Aug 2019, 20:59

Hi

I have Been contacted today. Spoke to a Manager Mamello with Ref ***.

Said that Their Lotto did not have my Correct Number. Said that they can send me the SMS after the Draw.

Seriously , that SMS still never came.

Wow Standard Bank, Maybe Just Stick to Banking.

I still want my money Back.

Someone Help.

Tyron N's update29 Aug 2019, 20:59

Reviewer Update

Tyron N's updateReviewer Update

03 Sept 2019, 05:11

Still Not resolves

Tyron N's update03 Sept 2019, 05:11

Reviewer Update

Still Not resolves