Failed delivery of my parcel

I have been a Standard Bank customer for many years and have been overall happy with their service.

However, I am experiencing an issue getting my car documentation from the courier they use (DSV) for a few weeks now.

I have settled the loan of my vehicle on the 8th of September 2020. At the date of this complaint, I have not yet received my car documentation. I have called Standard Bank a few times (at least 3 calls) regarding this and they indicated that DSV has it at their offices (here in Cape Town). Apparently, DSV has been here at my home a few times already. However, I have received no call from them to inform me they are at the front of my house nor have I seen any missed calls on my phone from them.

I then called Standard Bank one last time on the 5th of October and they informed me that DSV will deliver my documentation the next day (6th of October). Again, I have not seen DSV on this date nor have I received a call from them. This specific problem has become very tiring and frustrating and I need to keep on calling with regards to my documentation. This should have been a simple delivery.

This rating is not about Standard Bank's service per se, but more to do that Standard Bank is using this courier company to deliver parcels to their customers. I find the service of this courier company extremely poor, and I share the same sentiments as others on this platform and in the Google reviews about this courier company.

So I urged to please treat my issue urgently so that this can be resolved.