Failed Data Purchase & Poor Service

I am extremely dissatisfied with the service I have received.

I spent approximately six hours on the phone attempting to get assistance, only to be transferred repeatedly without any resolution. Using the Standard Bank app, I purchased data for my router. The payment of over R300 was successfully deducted from my account, yet the data was never received.

This purchase was made for work purposes, and the lack of assistance has caused significant inconvenience. I was informed that a specialist agent would contact me, but I have not received any callback.

It is unacceptable for a payment to be processed without the purchased service being delivered. I have been banking with Standard Bank since 2013, and the decline in service standards is deeply concerning. I have also experienced issues with data purchases in the past, and it is troubling that this problem remains unresolved.

I am requesting the following as a matter of urgency:

An immediate refund of the failed data purchase. A direct callback from a competent consultant to resolve this matter. A clear explanation as to why these recurring data purchase issues have not been permanently fixed.

Please treat this as a formal complaint requiring urgent attention.