Failed communication

Early Jan i have initiated an online application for a credit card with standard bank, the 23rd of the same month i received a call from one of their consultant to assist me further. I shared all my information with her( Mokoena Bongiwe) and everything was "completed and successful" according to her. She then sent me my contract in a format which needed me to download a million apps to open it. I sent her a mail asking for assistance and did i get her response No. I had to call in my own money again to be able to access my very own contract. Does that even make sense? I had to sort that out myself. That was just a tip of an iceberg, a week later I am not getting any communication as to what happens next, when am I getting my card or anything like that. I had to call in again with my money which i do not have to check my status and no one knows anything. Instead I am getting "I am gonna send a query so that someone can be able to assist you". This dragged and dragged to a point where I received a call from one of the consultants again and instead of assisting me with the ongoing application they expect me to start a new application yet again. When I explain my story i am being told that there's nothing they can do on their side, the lady who assisted me initially must be the one giving me feedback. They talking about someone who doesn't even respond to my emails anymore. How useless is this bank??? It's even embarrassing to say that I have been with them for so many years, I stopped banking with them for 3years I then made the worst decision of my life and went back to them again. I decided to go to the branch yesterday where i was told my application was expired because they couldn't get hold of my employer and i will need to start my application from 0 and share documents AGAIN. Why am I supposed to be the one following up with them and not them??? Why do I have to start my application AGAIN when I have already submitted Everything. Why do I have to trust them with this application when they couldn't initially deliver? Do they even understand the implications they are causing to my credit score with their million credit checks???? They dont care right?