FAILED BY STANDARD BANK INSURANCE AGAIN

I MADE A CLAIM TO STANDARD BANK INSURANCE IN FEBRUARY REGARDING DAMAGED TO MY PROPERTY.<br> <br> AFTER SUBMITTING ALL THE DOCUMENTS REQUIRED BY THEM AND ALSO PHOTOS TO SHOW ALL THE STEPS DURING THE DEVELOPMENT OF THE PROJECT, THEY APPOINTED A COMPANY TO COME TO CHECK AND VERIFY IF YES INDEED THE WAS SUCH A REPAIRS TO DAMAGED PROPERTY.<br> <br> BUT TO SURPRISE AFTER ALL THIS WORK I WAS TOLD MY CLAIM HAS FAILED, MY QUESTION THEM IS WHY GO ALL THIS ROUT WHEN THEY KNEW FROM START THAT THIS IS AN INVALID CLAIM AND THIS IS NOT THE FIRST TIME THEY FAILED ME, PLEASE ASSIST ME TO BE REFUNDED WHAT IS DUE TO ME.<br> <br> REGARDS...<br> <br>