Failed by my own loyalty to instant money!

<p>I recently received an instant money voucher,Saturday the 1st of October to be precise. I then went to a standard bank atm to redeem the voucher and the atm did not have enough notes. I then cancelled and went to a 2nd atm just two minutes. When I tried to redeem the voucher,it said the voucher had already been used. But how could this be when I had not received anything,I mean not even a receipt from the previous atm?? I then tried to contact the instant money query helpline and I was put on hold each time I tried. I lost a total of R61 worth of airtime waiting and hoping in vain that I would receive help!! I mean I had to pay rent before I incurred additional charges. </p> <p>Please I need help!! The money is the only one I could get and it's a lot of money. I was surprised as I had received money continuously with instant money and none of this has happened. I feel my loyalty has been comprised!! Your help would be appreciated.</p>