Fail of credit card limit increase

Last week Thursday (07/11/2019) I increased my credit card limit telephonically. I was told it was approved but the limit remained the same nonetheless.

I was told ‘Moosa’ was the sales consultant that assisted me with the increase. I have since called the call center over 17 times and everytime I get told that the sales department is the responsible party and that they will call me back.

I haven’t received any feedback yet. This is highly frustrating and disappointing service from Standard Bank, as I am a customer for over 15 years now and this is the first struggle of this kind of service.

I hope you can assist me in this matter.

Regards.