Extremly poor Customer Service

I have requested a copy of my Natice documunet on my car on Monday 09/03/2015 - the gentleman who handled my requested said that it will take 4 hours to be sent trhough to me. On Tuesday 10/03/2015 I have not received anyhting, I phined twice that day and the last lady I spoke to me apoligised and promised that it will be sent throuygh within an hour. Today is Wednesday 11/03/2015 I keep on phoning and to every person I speak to they just proceed to put my call on hold.<br> <br> Surely Standarbank should deliver a better sevrice than this, or perhaps not have a short turn around target time like they promise to their clients.<br> <br> Uterly dissapointed!!