Extrememly Bad service after *****!!

I am writing on behalf of my 89 year old Father at the shoddy treatment he received. On 28th August 2021, my Dad had his entire pension and monies taken out of his bank accounts. Since reporting this matter to the bank, many trips to the Douglasdale police station, and communications constantly with Standard Bank (telephonically and via emails) he has received nothing! The only reply he has received was to get a ***** case number and deliver personally to the bank! This is absolutely disgusting the way my Dad has been treated. He is 89 years old and immobile. The Call Centre was not interested in his plight and nobody will take responsibility and sort it out for him. Even worse my Dad has been banking through Standard Bank for 33 years and this is how he is treated. Please sort out, there has been well enough time to investigate. He has all the details so if someone could please contact him asap. Thank you