Extremely Worse service from Standard Bank VAF

I app**** for payment holiday on my Vehicle and it was granted on February 2026. But now Standard Bank don’t know who wrote the letter that granted payment holiday and now they want me to pay. O sent them a letter that they sent to me where they Were granting the payment holiday but still they can’t help me. They are ******. Once this is done i will seek refinance with other banks. In 2024 they were denying my payment for August and i sent them proof but still they couldn’t allocate the finds on my VAF account, i was sending them proof of payment and on my App it was showing but they couldn’t allocate it. I fought with them for 3 months then they sorted it out. Their service is bad and it draining to be their customer.