DB
Desiree B
1 reviews | Active since Jan 2025
11 Jan 2025, 11:17
Extremely very very bad service, worst experencie in my 22 years at standard bank
I have a account that is frozen since 20 December 2024. I made numerous calls, sent mails, provided them with everything they requested. All it get is a auto reply. All they say someone will contact you in 24 to 48 hours. 23 days without access to my account and i am at the point i am closing all future business with Standard Bank.
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Replies (2)
Standard Bank's replyOfficial
11 Jan 2025, 13:12Dear Desiree
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jan 2025, 13:12
Official
Dear Desiree
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DB
Desiree B's updateReviewer Update
13 Jan 2025, 14:10And i received a call finally to tell me my account is unlocked and they apologized. However trying to buy electricity on my app. Still not unfrozen , i mean its been 25. Days of not being able to access my salary. Unacceptable
DB
Desiree B's update13 Jan 2025, 14:10
Reviewer Update
And i received a call finally to tell me my account is unlocked and they apologized. However trying to buy electricity on my app. Still not unfrozen , i mean its been 25. Days of not being able to access my salary. Unacceptable