aS
amanda S

1 reviews | Active since Nov 2017

25 Nov 2025, 11:38

Extremely unsatisfied with the services from standard bank

Please note that I have my vehicle financed with standard bank vaf and I make payment manually every month. At the beginning of November I went into the bank and made payment and the bank did not accept certain notes so I was unable to pay the amount. A consultant called me and I informed her that on the 1st of December I will payment the current months installment and the balance from November which was R550 but she was rude and started asking me personal questions as I informed her that I was not available. I then kept receiving calls from standard bank but as soon as I answer it cuts off. I now received an email from Blake and associates stating I'm am in arrears for R152017 which is incorrect and I have sent emails to standard bank from yesterday but have not received a call or email response from them

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Replies (3)
Standard Bank
Standard Bank's reply25 Nov 2025, 11:41
Official
Dear Amanda,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
***

Standard Bank
Standard Bank's reply27 Nov 2025, 11:26
Official
Dear Amanda, 

We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance. 

Kindest Regards
Standard Bank Hello Peter Team 
*** 

aS
amanda S's update03 Dec 2025, 08:22
Reviewer Update
There is still no communication because I received another call from the attorney and an email stating I am in arrears