Extremely Unhappy with Standard Bank Home Loans/Metropolitan (Acting on behalf of Standard Bank)

I’m extremely unhappy with the handling of our Standard Bank Home Loan By STD Banks subcontractors Metropolitan( acting on behalf of Standard Bank), I have for many months tried to explain to them that we are not in arrears on our account and requested an amortization Schedule & statement to No avail the person I spoke to did not even know what an Amortization schedule was. However we did receicve a letter from STD bank themselves as @ end 30 Jan2025 indicating The remaining outstanding (No arrears reflected) and the loan term remaining. I then used this to calculate if any arrears may possibly exist that I may have missec to which the answer is emphatically no, to add insult to injury Standard Bank/Metropolitan(acting on behalf of Standard Bank) have despite our queries for a number of months, reported us to The various Credit Beureus as in arrears, obviously seriously negatively impacting our credit worthiness and credit risk.