1 reviews | Active since Oct 2019
EXTREMELY UNHAPPY CLIENT
I am extremely unhappy with Standard Bank and feel ill at ease. I app**** for Debt Consolidation through their DebtCon Department. This was a long process, 6 weeks, with me having to run after them as their services are extremely slow or non existent. They finally settled my accounts on 20/03/2026. Asked for a full breakdown of what was paid and how much was left over, no joy, just excuses. I know the amount which was app**** for was much more than what was paid out. Then on 25/03/2026, an amount was taken off for my account for Overdraft Interest and Credit Life Protection on the Overdraft, this after it was settled IN FULL on 20/03/2026. I asked the bank to the reverse these amounts, I was given another nonsensical excuse, they would not do it. I have emailed the DebtCon Department on numerous occasions since then and I am being totally ignored.
What is going on with client service at Standard Bank? I need a proper and clear breakdown of my Debt Consolidation, I am entitled to this. I want the amounts which was taken off *******ly on 25/032026 reversed and placed back into my account.
I have also phoned and emailed their Credit Life Department as I need cover on the Debt Consolidation amount, no joy from that Department either.
Come on Standard Bank, I expected more from your customer service, especially being a long standing client.
This has caused me considerable stress, frustration and anxiety.
ID No: ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
It is absolutely insane and unaffordable and I cannot understand why I cannot take the Credit Life Protection Plan when I was told that I could do this when I app**** for the Debt Consolidation. You want to sell me an unaffordable Life cover and it defeats the reason why I app**** for the Debt Consolidation in the first place. To ease the financial burden that I am facing.
My experience thus far has been nothing short of extremely bad service and rude staff.
The only person who has been kind and helpful has been Porchia but my dealings with other staff members have left an extremely bad impression.
It is absolutely insane and unaffordable and I cannot understand why I cannot take the Credit Life Protection Plan when I was told that I could do this when I app**** for the Debt Consolidation. You want to sell me an unaffordable Life cover and it defeats the reason why I app**** for the Debt Consolidation in the first place. To ease the financial burden that I am facing.
My experience thus far has been nothing short of extremely bad service and rude staff.
The only person who has been kind and helpful has been Porchia but my dealings with other staff members have left an extremely bad impression.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist and we can confirm that the overdraft interest and credit life has been credited back to your account.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist and we can confirm that the overdraft interest and credit life has been credited back to your account.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***