Extremely Terrible Service
I have been waiting since 3 February 2021 for a breakdown of how my loan interest is charged. Because I am being over charged some months. I have sent my query to all email addresses I can find of standard bank and I keep being told the query is still being attending to? How does it take 3 months to provide feedback? Not a single person has called me to assist me. I have even called in and after 15 minutes of waiting with alot of silence while the agent looks through my query, she tells me she will get the agent to call me within 24 hours. That was a week ago! Still no call. Why is no one assisting me? I asked for something so damn simple? This is terrible service! I will definitely be leaving this bank. Of the 11 years I've been with you, the service I receive is disgusting! I'm sick of it now. Terrible. If I had time to come into the branch I would but I'm too busy working.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***