Extremely slow and unhelpful service

I app**** for an Access Bond end of December and after endless calls over many weeks they finally told me last week that it was approved but I must go into the branch to link it to my account. Went in on Monday and I was told they were off line and would call me. They did call to say they were still dealing with it and then nothing. <br> <br> Called Internet banking again today and spent quite a while being transferred and explaining everything to be told they would put me through to the branch. Was put through to the branch but nothing had been explained to them so had to start all over again. I was told that the lady whom I saw in the Branch is off today so I have to wait and hope that someone will actually get back to me tomorrow. Can nobody else in the branch help with my query or must everything wait if someone is not at work?<br> <br> Basically very frustrated with Standard Bank's extremely bad service. You feel like you are getting nowhere. They seem to think you have nothing better to do but call them every few days and go through their endless security questions to be told to call back in another few days as nothing has been moved forward. Very disappointed and still waiting :(