Extremely slow and poor service

The service at Standard bank Kuilsriver branch is the worst I've ever encountered. The staff are slow, the service is slow. People wait for 2 hours minimum just to be assisted with something that takes 5 minutes. This is totally not on. People use their lunch hour to come to the bank only to wait for 2 and a half more hours to be assisted. During Covid, their excuse was they are opperating on skeleton staff. Now the disaster state has been lifted and the service is STILL poor. Other branches are way faster. What should one do should a need for the toilet come up? They let old people stand in a queue for extremely long.