Extremely poor service, unhelpful and rude staff

<p>It appears that Standard bank does not want business anymore. My husband went into the rosebank branch on Monday to upgrade his account to prestige at the Rosebank branch, which you would assume would be better service since it is one of the larger branches, and get the balance on his contract save account and was met with unhelpful rude staff. He did not manage to do either, as according to the staff there to upgrade the account you have to deal with a prestige banker and there were none currently available so he would have to make an appointment, to follow that up she rudely asked him if he even earned above R20000 and if he had a degree, despite him explaining he had read all the requirements and he met them. She eventually moved him to another area where another lady simply asked why his was there, no politeness, just plain rudeness. They could not provide him with a balance for the contract save account, or even statement, it was completely pointless. What is going on with standard bank? While we were there another lady had a complaint and went to the area to complain where a guy responded that he was busy and she must wait, despite there being no one else there and he was clearly not busy. Standard bank service are completely ridiculous, you can't even link your contract save account with your existing standard bank accounts, so if you want to put extra money into the account you can't know if it's gone through because standard bank doesn't allow you to view your balance. You really need to work on upgrading your services, you are going to lose a lot more clients if you choose to deal our services in such manners. My husband has already decided to move to FNB, and will do so as soon as possible, dealing with mediocre services will soon be in the past. </p>