Extremely poor service Standard Bank RSA

Standard Bank closed my accounts 28 February. They informed me it got closed, because they have nothing of me on record, except my signature. No ID, no address. <br> I asked them how this is possible, because I used my ID and proof of residence to at first open my account, then again to open my credit account, thereafter to open my revolving credit plan and to Fica when they first started with it. <br> They could not answer me on how this documents disappeared from their system. Now it was my problem and I have to fix it - they ordered me to come in. I explained that I am in Namibia (I mostly work outside the country) and cannot just go to the nearest branch. <br> I traveled to RSA on 2 April to sort this out, costing me R6000. I went to the Mooinooi branch on 4 April and also got a new savings account card. I was promised everything is working again, the accounts were open now. Coming home, my savings account went missing from my internet banking. At the ATM none of my cards were linked anymore and my savings account is still inaccessible after 3 hours. I have to leave again tomorrow. All this trouble was caused by the bank losing my documents and this is costing me a lot of money.