KM
Kevin M

1 reviews | Active since Jul 2021

26 Oct 2023, 10:16

Extremely Poor service rendered.

I am here as a very frustrated customer. I have been Standard Bank Customer since 2005, All my Home loans, Car Loans, Personal Accounts and Business Accounts. Am shocked to wake up to my business account blocked for ***** without even notifying me or asking us to provide the necessary documentation or even asking where the funds are coming from as a client. My employees are stranded without payments. We have received way bigger amounts before and no question or issue and this time we get a very small amount of money from the same client who has always been paying us and its considered as *****. What level of nonsense is this. I will never recommend this Useless Bank to anybody. Now our business must wait for another

0
Replies (6)
Standard Bank
Standard Bank's reply26 Oct 2023, 10:19
Official
Hi Kevin

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***
Standard Bank
Standard Bank's reply26 Oct 2023, 10:29
Official
Hi Kevin

Thank you for providing us with your information. Our team will look into this matter and provide feedback. 
  Please be on the lookout for a call from our team. 
 Kindest regards, 

Standard Bank Hello Peter Team 

*** 

Standard Bank
Standard Bank's reply26 Oct 2023, 10:55
Official

Hi Kevin

Thank you for providing us with your information. Our team will look into this matter and provide feedback. 
  Please be on the lookout for a call from our team. 
 Kindest regards, 

Standard Bank Hello Peter Team 

*** 
KM
Kevin M's update26 Oct 2023, 14:09
Reviewer Update
Hi
I havnt gotten any update form Standard Bank, whats the latest update please.

Standard Bank
Standard Bank's reply26 Oct 2023, 14:14
Official
Hello Kevin

Kindly note that our team is looking into the matter and will  providing feedback. 
 Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply02 Nov 2023, 12:32
Official
Hi Kevin

Thank you for taking our call again.  We sincerely apologize for the inconvenience caused.

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***