extremely poor service, negligence, and unacceptable handling of my funds

Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service, negligence, and unacceptable handling of my funds at the Standard Bank Brits Mall branch today. I visited the branch to request the release of funds from my savings account that are linked to a monthly stop order. I politely asked the consultant assisting me to ensure that the stop order deductions resume only on the 25th of February, as intended. I was charged R200 for this request, and the funds were paid into my account immediately. However, to my shock and disappointment, upon arriving home I discovered that the same funds had been deducted again as a stop order. Not only was the money reversed back, but my balance is now less than the original amount, indicating further incorrect deductions. Because of this mistake, I am now forced to return to the branch again tomorrow to fix an error that was not mine. This will result in another R200 being deducted for a mistake caused by the bank’s consultant. This is nothing short of financial ******ion and gross negligence. What makes this situation even more unacceptable is that I urgently needed this money to cover my son’s school uniform and transport fees. Due to the bank’s incompetence, my child has been directly affected by this unnecessary delay and financial strain. I find this conduct highly unprofessional, unacceptable, and completely contrary to the level of service expected from a reputable financial institution. I request the following as a matter of urgency: 1. Immediate correction of the stop order error 2. Full refund of the R200 charge (and any additional charges incurred) 3. Assurance that I will not be charged again for correcting this mistake 4. A formal explanation and apology for the inconvenience caused

I expect this matter to be treated with urgency and seriousness. Failure to resolve this promptly will leave me with no option but to escalate the complaint further. Yours sincerely, Petro Mashamaite