RS
Ronel S
1 reviews | Active since Mar 2009
29 Jul 2025, 08:55
Extremely poor service from Standard Bank (Mall of the South)
I had to stop my cheque card due to *****, beginning of April. I've went to the bank numerous times to order a new cheque card. I am still waiting. Every time I go in to the bank they never ordered my new card. we are almost inn August, to wait 3 months for a consultant to actually do their job and order my new cheque card is ridiculous. Standard bank also sent me an email stating that my my ***** case has been finalized and they will refund the full amount. I am still waiting. I don't know what to do anymore because the helpline says I must go in to the bank, but nothing seems to help. I just want my new cheque card.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Jul 2025, 10:44Dear Ronel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2025, 10:44
Official
Dear Ronel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Jul 2025, 16:35Dear Ronel
We would like to thank you for giving us the opportunity to address your matter.
We are glad you have received feedback.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad you have received feedback.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2025, 16:35
Official
Dear Ronel
We would like to thank you for giving us the opportunity to address your matter.
We are glad you have received feedback.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad you have received feedback.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***