Extremely Poor Service from Standard Bank ***** Department

I am extremely disappointed with the way Standard Bank has handled my ***** case. I reported ***** on 22 August 2025, and despite multiple follow-ups, I have received no proper feedback or resolution. To make things worse, I was informed that my case had been closed without any communication from the bank. After I complained, the case was reopened and I was told it would be treated as a priority yet nothing has happened since. Every time I call, I am told that an investigating officer will contact me within 72 hours, but that promise has never been kept. It feels like the bank does not take its customers seriously when it comes to ***** matters. I am highly disappointed and regret banking with Standard Bank. The lack of urgency, accountability, and communication is unacceptable. Customers should not have to fight this hard to get help when their money and trust are on the line.