Extremely Poor Service From Standard Bank ***** Department.

I the executor of my late dad estate is very disappointed with standard bank ***** department. In March 2025, I was notified by my lawyer Jessica Gounden that there was ***** committed on my dad Estate Late account. There was 2 withdrawals done on 2 different dates. I was advised that the matter is was been investigated, however it is August and no feedback was provided and no funds was returned to us. In July I visited the branch in Chatsworth and was advised that the account was closed by the lawyer however when confirmed with the lawyer she advised she did not close the account. How can standard bank close the account when the investigation was not finalized. I want feedback regarding this matter. Whenever I call the call center I am told to call the trust department, who never answers their phones. No one has answers as to what happened to the money from the Estate Late bank account. I am giving standard bank ***** department until tomorrow to return the funds that was taken and feedback to be provided. If no feedback is provided I will be escalating this matter to the Ombudsman's for assistance as I am not getting anywhere with this ***** case