Extremely Poor Service From Standard Bank Credit Card Division

<p>At the beginning of March I received a call from Standard Bank Credit Card Divison that my credit card would be expiring soon and asking which branch they could send my new card to . and that I would receive an sms as soon as it arrives . It is now almost the end of March and no sms was received . I called card division customer services on the 24 March to enquire where the replacement card is as it is now about to expire . After holding on for 10 minutes a consultant [ Levashnie ] finally answered and after checking said it seems my card has as yet not been dispatched and that I should wait another 7 days and it might be disptached . I found this unacceptable as I used the card evey day and I would thus be without a card . I also tried using the card online and it failed as it stated expired . She than wanted to transfer me to the department that disptaches cards . Why should I go into another holding queue and than have to explain my story all over again to someone new . I requested she follow up with the necessary people and get back to me . It is now the end of the day and no one has got back to me . Not only am I being inconvenienced with my time , but I also have a higher telephone bill , all because of Standard Banks incompetence . In addition when and if my card finally arrives at the branch it will be month end , meaning I will need to wait in a long queue to get a card which should have been delivered long ago . I cannot use the card online right now which is a great inconvenience . Standard Bank should deliver this card to my home and treat as urgent . I somehow doubt they will do anything to make up for their incompetence besides saying we are sorry if even that . My experience with Standard Bank in general is that the service is just getting worse with all their products</p>