Extremely poor service from standard bank call centres

I called this morning to close my ccard that was paid up.

After the first call of 15min with Mohammed I still did not manage to have this account closed. This guy asked me more than 5 security questions and kept on putting me on hold. I explained that i dont have my card number as I destroyed my card but he kept on insisting that i provided him with the information. 16 min later and you could not tell me when you first took my call. This agent was spiteful and he enjoyed every moment of putting me on hold...when i asked to speak to his manager quess what??????? You are right that call never made it through...

Second call their supervisor took my call after almost another 10 min on the phonen...more tgan R1000 spend on a call for standard bank to provide me with service...not wait what service. You dont train your staff properly especially call centre staff Why on earth are you making us hold for 30 min and still end a call with an unresolved query...

Standard bank in my world you are known for providing poor service, you might as well not have a call centre at all