EXTREMELY POOR SERVICE FROM STANDARD BANK

Standard Bank failed to debit my husbands bank account for our joint bond two months in a row causing us to fall behind on two months installment on our bond and unnecessarilyaffecting our credit profile. Despite escalating this with Standard Bank issue is still not resolved. No none from Standard Bank has even had the courtesy of calling us back to resolve the issue. Call even made to Standard Bank for assistance without success,only to be spoken to by a rude and extremely unhelpful consultant named Ashley. Ref no: ***. Eventually called again was told we need to send a letter confirming change of bank details, despite sending same with the assistance of our Banker THREE TIMES still no help. Can someone from Standard Bank urgently call me back.