NM
Nthambeleni M
1 reviews | Active since Oct 2019
06 Dec 2025, 07:21
Extremely Poor Service from My Personal Banker – Nothing Gets Done
I am highly disappointed with the service I’ve been receiving from my personal banker at Standard Bank. It has become almost impossible to get any assistance from him, and none of my requests are ever actioned on time.
I instructed him two months ago to move my bond debit order to FNB, and that request has not been actioned. Because of this delay, my bond account hasn’t been debited for the past two months. I am now behind on payments not because I don’t have the money, but because Standard Bank failed to process a simple request. I also asked him to close my account over a month ago, and it is still not done, not because i can not afford the account anymore but all because of the service i am receiving from this " personal banker"
The service I’m receiving is unacceptable, and it’s pushing me to the point where I’m considering changing banks altogether. There is absolutely nothing I can request from this personal banker and expect it to be done on time.
Standard Bank, please sort this out urgently. I should not have to chase for weeks and months just to get basic things done
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
06 Dec 2025, 08:31Dear Nthambeleni,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2025, 08:31
Official
Dear Nthambeleni,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
06 Dec 2025, 14:49Can i get someone to assist with the payment of the bond, someone called but he doesn't seem to understand what i need assistant with. All i need from
U guys is to be able to pay my bond and also to know why my account is not debited.
When i speak to my personal banker he says that the debit went through but my bank confirms that there is no debit order from standard bank that went through
U guys is to be able to pay my bond and also to know why my account is not debited.
When i speak to my personal banker he says that the debit went through but my bank confirms that there is no debit order from standard bank that went through
NM
Nthambeleni M's update06 Dec 2025, 14:49
Reviewer Update
Can i get someone to assist with the payment of the bond, someone called but he doesn't seem to understand what i need assistant with. All i need from
U guys is to be able to pay my bond and also to know why my account is not debited.
When i speak to my personal banker he says that the debit went through but my bank confirms that there is no debit order from standard bank that went through
U guys is to be able to pay my bond and also to know why my account is not debited.
When i speak to my personal banker he says that the debit went through but my bank confirms that there is no debit order from standard bank that went through
Standard Bank's replyOfficial
09 Dec 2025, 12:07Dear Nthambeleni,
We would like to thank you for giving us the opportunity to address your matter.
Phumlani and Lillian are working to address your requests and will respond.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Phumlani and Lillian are working to address your requests and will respond.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Dec 2025, 12:07
Official
Dear Nthambeleni,
We would like to thank you for giving us the opportunity to address your matter.
Phumlani and Lillian are working to address your requests and will respond.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Phumlani and Lillian are working to address your requests and will respond.
Kindest Regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
10 Dec 2025, 14:23I am extremely disappointed to report that my previous requests regarding my FNB account remain completely unresolved, despite clear assurances from your team.
Attached is an email from Lillian, in which she confirms that my account details would be updated, my payment date amended to the 10th of December, and the cross-sell concession rate adjusted. None of these actions have been implemented, and I continue to experience service disruption as a result.
It is unacceptable that despite assurances, no action has been taken.
expect written confirmation once these issues have been fully addressed. Please note that if this matter is not resolved promptly, I will have no choice but to escalate it to higher management or the relevant regulatory authorities.
expect written confirmation once these issues have been fully addressed. Please note that if this matter is not resolved promptly, I will have no choice but to escalate it to higher management or the relevant regulatory authorities.
NM
Nthambeleni M's update10 Dec 2025, 14:23
Reviewer Update
I am extremely disappointed to report that my previous requests regarding my FNB account remain completely unresolved, despite clear assurances from your team.
Attached is an email from Lillian, in which she confirms that my account details would be updated, my payment date amended to the 10th of December, and the cross-sell concession rate adjusted. None of these actions have been implemented, and I continue to experience service disruption as a result.
It is unacceptable that despite assurances, no action has been taken.
expect written confirmation once these issues have been fully addressed. Please note that if this matter is not resolved promptly, I will have no choice but to escalate it to higher management or the relevant regulatory authorities.
expect written confirmation once these issues have been fully addressed. Please note that if this matter is not resolved promptly, I will have no choice but to escalate it to higher management or the relevant regulatory authorities.
NM
Nthambeleni M's updateReviewer Update
10 Dec 2025, 14:24Good day Dr. Mulaudzi
I trust this email finds you well. Please accept my sincere apologies for the recent service disruption.
I have updated your FNB account details and amended your payment date to the 10th for December. Once the payment has been processed, I will revert the date back to the 5th.
Kindly note that the cross-sell concession rate has been removed, and your new repayment amount is R19,155.34, effective from this month.
I apologise once again for any inconvenience this may have caused, and thank you for your understanding.
Kind regards
Lillian
| Lillian Varatharajalu
Consultant: After Sales
Operations, Home Services SA
T *** W www.standardbank.co.za
Escalations
Level: 1
Pamela Bijlall
Team Leader: After Sales: Operations, Home Services SA
Email: ***
Level: 2
Andisha Mungroo
Head: Assessors & After Sales: Operations, Home Services SA
Email: ***
Standard Bank Group
Consultant: After Sales
Operations, Home Services SA
T *** W www.standardbank.co.za
Escalations
Level: 1
Pamela Bijlall
Team Leader: After Sales: Operations, Home Services SA
Email: ***
Level: 2
Andisha Mungroo
Head: Assessors & After Sales: Operations, Home Services SA
Email: ***
Standard Bank Group
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
NM
Nthambeleni M's update10 Dec 2025, 14:24
Reviewer Update
Good day Dr. Mulaudzi
I trust this email finds you well. Please accept my sincere apologies for the recent service disruption.
I have updated your FNB account details and amended your payment date to the 10th for December. Once the payment has been processed, I will revert the date back to the 5th.
Kindly note that the cross-sell concession rate has been removed, and your new repayment amount is R19,155.34, effective from this month.
I apologise once again for any inconvenience this may have caused, and thank you for your understanding.
Kind regards
Lillian
| Lillian Varatharajalu
Consultant: After Sales
Operations, Home Services SA
T *** W www.standardbank.co.za
Escalations
Level: 1
Pamela Bijlall
Team Leader: After Sales: Operations, Home Services SA
Email: ***
Level: 2
Andisha Mungroo
Head: Assessors & After Sales: Operations, Home Services SA
Email: ***
Standard Bank Group
Consultant: After Sales
Operations, Home Services SA
T *** W www.standardbank.co.za
Escalations
Level: 1
Pamela Bijlall
Team Leader: After Sales: Operations, Home Services SA
Email: ***
Level: 2
Andisha Mungroo
Head: Assessors & After Sales: Operations, Home Services SA
Email: ***
Standard Bank Group
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
NM
Nthambeleni M's updateReviewer Update
10 Dec 2025, 15:40You guys are wasting my time honestly, this is unacceptable
NM
Nthambeleni M's update10 Dec 2025, 15:40
Reviewer Update
You guys are wasting my time honestly, this is unacceptable
NM
Nthambeleni M's updateReviewer Update
10 Dec 2025, 15:52With this kind of service i am afraid u will end up loosing me as your client
NM
Nthambeleni M's update10 Dec 2025, 15:52
Reviewer Update
With this kind of service i am afraid u will end up loosing me as your client