JN
Jeanie N
1 reviews | Active since Sept 2017
16 Nov 2021, 09:59
Extremely poor service from Business and Private Bankers at Standards , never available and do not respond
We have had endless problems in reaching both our business and private bankers at Standard Bank Business Banker is Sumlet from Fourways , he is never available Our Private Banker and her manager is also a problem
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Nov 2021, 10:41Dear Jeanie N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply16 Nov 2021, 10:41
Official
Dear Jeanie N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Nov 2021, 10:12Dear Jeanie N
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Business and Private Banking Management, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Business and Private Banking Management, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply17 Nov 2021, 10:12
Official
Dear Jeanie N
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Business and Private Banking Management, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Business and Private Banking Management, and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA