MR
Melvin R
1 reviews | Active since Nov 2014
17 Aug 2020, 17:42
Extremely poor service, extremely.
I requested that the date of debit order be changed, due to finding new employment. I never received a response, followed up again and finally got a response, which confirmed that my request was fulfilled. That was in June 2020, do date this was not done.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Aug 2020, 23:42 Hello Melvin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply17 Aug 2020, 23:42
Official
Hello Melvin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
14 Sept 2020, 11:37Hello Melvin
Thank you for bringing your concerns to our attention.
Emails were sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Emails were sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's reply14 Sept 2020, 11:37
Official
Hello Melvin
Thank you for bringing your concerns to our attention.
Emails were sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Emails were sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
05 Oct 2020, 16:05Hello Melvin
Thank you for posting your comment.
As per our telephone conversation today 05 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 05 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Oct 2020, 16:05
Official
Hello Melvin
Thank you for posting your comment.
As per our telephone conversation today 05 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 05 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***