Extremely poor service delivery

I have been trying to move from the Standard bank prestige banking to the young professionals private banking for more than a year now and still nothing has happened. I have asked for assistance countless of times at the Greenstone branch and each time I've been told that someone would get a hold of me to assist me and nothing has happened.<br> I have lost money in service fees as the prestige fees are higher than the young professionals because of everyones reluctance to help. In addition to that, I've been paying R179 in service fees for a banker who takes 3 months to get back to me when I send emails (this after I follow up). Latest incident, I asked my banker 2 weeks ago about a transaction on my bank statement and still there has been no response.<br> <br> I am actually quite fed up with the kind of service I have received from Standard bank and having being a loyal customer for 9 years, I am actually considering moving banks.