SL
Sammy L
1 reviews | Active since Feb 2019
08 May 2020, 15:12
Extremely poor service
Had to defer one of my debit orders Because standard bank debited me twice for one payment. Requested a reverse got a confirmation sms, due date passed, made a call,spoke to Phindile and she promised by end of business today the money will be in the bank. Well like fifty cent, i am still patiently waiting, the bank used to be the best, just disappointed with the fact that COVID-19 is used as an excuse for the extremely poor service.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 May 2020, 16:37Dear Sammy K Lavito
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 May 2020, 16:37
Official
Dear Sammy K Lavito
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
18 May 2020, 12:23Hello Sammy
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's reply18 May 2020, 12:23
Official
Hello Sammy
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
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