MH
MATHILDA H
1 reviews | Active since May 2014
05 May 2021, 12:56
Extremely poor service
Our client passed away and we are battling since last year November to get her Standard Bank account closed and the funds transferred to the Estate late bank account. We have been sending mails to *** without response, it is useless to phone as you keep on the line for hours. Worst experience and we need to settle the estate late.
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Standard Bank's replyOfficial
06 May 2021, 02:37 Hello Mathilda,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 May 2021, 02:37
Official
Hello Mathilda,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***