Extremely Poor Service at Standard Bank

I am trying to resolve a problem with the call center at Standard Bank since 1st March 2023. I even went into a branch to resolve the said problem. I called the call center yesterday, 3rd April 2023. I was told the matter has been resolved. Today, 4th April 2023 the matter still has not been resolved. I have spent hours on the phone at my expense. Sometimes the call gets dropped and the consultants do not call you back. Right now I am on the phone with them and its gone quiet. I don't know what's happening. To Standard Bank, please employ the correct people to do the job and provide your staff with the necessary training.