Extremely poor service at call center

Pathetic service at the call center. I made at least 3 calls that lasted more that 30 minutes each. I was promised a call back, still nothing two days later!! Then I went to the branch to update my profile because at least one person realized that is why I have issues. I was told to phone and obtain a new link to finalize my application. Two calls of more than 45 minutes, still no help. The last call started good with them telling me you need the sales department, then I was put on hold after 16 minutes the call was forwarded to the wrong department (credit limit queries), then they actually sent me to the sales department only to be told, no we cannot help, another dead end. She tried to forward my call and gave me a contact number if I cannot hold any longer. So the call could not be forwarded, because the line is busy - apparently they do not have a queue system there. So I was told to phone them later myself. Guess what, those numbers does not work AT ALL.

I see extreme difficulty for every Standard bank customer that, when all these branches close to get any help at the call center whatsoever. They already can not handle the call volumes, and the branches are still open!!