Extremely Poor Service and Unacceptable Delays – Urgent Resolution Needed!

I am writing this review out of deep frustration with the service I have received from Standard Bank – Mall @ Carnival Branch.

The issue began with the need to have my fingerprints verified, which I understood would be a straightforward process. However, after spending over two hours in the queue at the branch on Saturday, I was sent home without assistance. I returned today, only to be told that because I did not have my ID on me, I would have to come back again – even though this was never communicated on my first visit.

To make matters worse, I was then told not to return at all until a consultant calls me to advise that I should come in. I was not given a timeframe, a reference number, or any assurance of when or if this issue will be resolved.

I currently have almost R10,000 locked in my account, which I cannot access at all – through no fault of my own. This is completely unacceptable, and frankly, it feels like my time and business mean nothing to this bank.

I am asking Standard Bank directly: How long do these fingerprint verification issues typically take to resolve? Why is there no sense of urgency, and why am I not being kept informed?

This is a serious inconvenience, and I am losing time and money over something that should have been handled efficiently from the beginning.

Please treat this matter with the urgency it deserves and contact me directly to resolve this.