CE
Charisse E

1 reviews | Active since Jan 2024

28 May 2024, 06:26

Extremely poor service

Yolande from the Hello Peter Team at Standard bank promised to call back and to get a person from the student loan department to contact me but none of this has materialized. I am battling for 4 months to resolve an issue with the student loan department, and NOTHING has been done by Standard bank to resolve this issue. I am just going in circles ending with the same information every time!!! So frustrating!

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Replies (1)
Standard Bank
Standard Bank's reply28 May 2024, 07:29
Official
Hi Charisse

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team***