NG
Nix G
1 reviews | Active since Nov 2018
22 Apr 2021, 09:05
EXTREMELY POOR SERVICE!
This bank has the worst customer service I’ve ever had the displeasure of dealing with! They do not ‘KNOW YOUR CUSTOMER’ nor are they FAIS compliant, by not keeping sufficient voice recordings or any other interactions in order to review their calls made previously. This complaint goes back to September 2020 with STILL NO DEFINITIVE EXPLANATION! And this wonderful service to a Prestige Banking client! I’d be ashamed, Standard Bank, if this was my business
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Apr 2021, 19:02Hi there,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply22 Apr 2021, 19:02
Official
Hi there,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
NG
Nix G's updateReviewer Update
23 Apr 2021, 09:02Good morning
Thank you for the reply. I await your feedback as soon as possible as this complaint has been ongoing since September 2020.
Regards
Thank you for the reply. I await your feedback as soon as possible as this complaint has been ongoing since September 2020.
Regards
NG
Nix G's update23 Apr 2021, 09:02
Reviewer Update
Good morning
Thank you for the reply. I await your feedback as soon as possible as this complaint has been ongoing since September 2020.
Regards
Thank you for the reply. I await your feedback as soon as possible as this complaint has been ongoing since September 2020.
Regards
NG
Nix G's updateReviewer Update
04 May 2021, 15:04Hello, I’ve responded to your email a week ago and I haven’t had any feedback as yet. Please advise accordingly. Thank you
NG
Nix G's update04 May 2021, 15:04
Reviewer Update
Hello, I’ve responded to your email a week ago and I haven’t had any feedback as yet. Please advise accordingly. Thank you
NG
Nix G's updateReviewer Update
08 May 2021, 13:42And nothing.... Standard Bank, very very poor service! I’ll be moving my account on Monday and everything it goes with, excluding my overdraft which you need to sort out! Since September 2020?. Really??
NG
Nix G's update08 May 2021, 13:42
Reviewer Update
And nothing.... Standard Bank, very very poor service! I’ll be moving my account on Monday and everything it goes with, excluding my overdraft which you need to sort out! Since September 2020?. Really??
NG
Nix G's updateReviewer Update
04 Jun 2021, 12:08When complained on the 22nd of April, until today, 1 email to say it’s being looked into. Really? I’m going to post a new complaint about this complaint! I’m now going to submit my complaint to The National Credit Regulator for resolution. Really Standard Bank?! Worse than poor!
NG
Nix G's update04 Jun 2021, 12:08
Reviewer Update
When complained on the 22nd of April, until today, 1 email to say it’s being looked into. Really? I’m going to post a new complaint about this complaint! I’m now going to submit my complaint to The National Credit Regulator for resolution. Really Standard Bank?! Worse than poor!