BM
Bonginkosi M
1 reviews | Active since May 2019
05 May 2026, 15:50
Extremely Poor Service!
I had a shortfall on my Home Loan Account after I sold my property. I was offered a settlement with a discount and we agreed to a 3 month payment arrangement for the settlement amount. I fully paid the settlement amount on the 25th of March 2026 and since then I've been requesting a Paid Up Letter and an ITC Update of my Profile only to be sent from Pillar to Post. I made follow ups on the 27th or March 2026, 9th of April 2026, 16th of April 2026, 21 April 2026 and again today (05 May 2026) and still no Paid Up Letter nor any ITC Update. Very disappointing!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 May 2026, 15:59Dear Bonginkosi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2026, 15:59
Official
Dear Bonginkosi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 May 2026, 16:46Dear Bonginkosi,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2026, 16:46
Official
Dear Bonginkosi,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***