mP
maryke P
1 reviews | Active since Jan 2015
20 May 2022, 10:35
Extremely poor service
Extremely poor service!!! I have logged a complaint regarding my student loan a few months ago. I have reported them at the Ombutsman. Today after phoning them about the discrepancies regarding my interest... Now rhey want to log a new complaint!!!!! I have to phone them every time. It is total nonsens... This month i was suppose to pay the last amount on my student loan which was R809... And still they deducted R2096 with a debit order. I would not recommend this bank to anyone.
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Standard Bank's replyOfficial
23 May 2022, 10:58Good day Maryke Du Plessis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Please expect a call from one of our consultants shortly.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Please expect a call from one of our consultants shortly.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply23 May 2022, 10:58
Official
Good day Maryke Du Plessis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Please expect a call from one of our consultants shortly.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Please expect a call from one of our consultants shortly.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***