OS
Owen S
1 reviews | Active since Aug 2010
21 Feb 2015, 07:11
Extremely poor service
I have repeatedly requested for my debit order to be changed to the 26th of each month as my salary date has changed. I have called the call centre for AVAF and I was told my request has been processed. To my surprise I woke up to an SMS notifying me that debit has gone through. Can someone at AVAF help me. It's just a 1 minute job change the date to the 26th.
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Standard Bank's replyOfficial
23 Feb 2015, 12:12Hello owents,
I refer to my telephonic conversation with you of even date.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested for details to be updated urgently and will refer back as soon as possible.
Kind regards
Penny Rabe
I refer to my telephonic conversation with you of even date.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested for details to be updated urgently and will refer back as soon as possible.
Kind regards
Penny Rabe
Standard Bank's reply23 Feb 2015, 12:12
Official
Hello owents,
I refer to my telephonic conversation with you of even date.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested for details to be updated urgently and will refer back as soon as possible.
Kind regards
Penny Rabe
I refer to my telephonic conversation with you of even date.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested for details to be updated urgently and will refer back as soon as possible.
Kind regards
Penny Rabe