Extremely poor service

<p>On the morning of 26th April I contacted Standard Bank's RCP sales departmemt in order to apply for a limit increase. I held for 15 minutes and spoke to Katlego Nakedi who requested that I send her all the necessary documentation and advised that she might not call me the same day which I understood. On 28th April she still had not called so I sent her 2 e-mails and she did not even bother to respond so I contacted their call centre and held for 30 minutes and asked to speak to Katlego's team leader. The consultant I spoke to assured me that Katlego's teamleader who is Kgomotso would call me back and she never did. Is this how you people treat all of your customers as this is totally unacceptable.</p>