Extremely Poor Service

<p>I am very disappointed with the poor service I am receiving from Standard Bank for our 3 service stations regarding Standard Bank Fleet Cards.</p> <p>I received the below message from our administrator explaining the hard time she is getting with Standard Bank:</p> <p>"We are struggling to get Standard Bank Fleet Cards working in out garages. There is No one that seems to help. We filled out the applications to allow standard bank fleet cards to be accepted on our nedbank speed point machines since 13 December 2016. I've been liaising with Ofentse Nkwana up until end of December then when emailing her to find out our progress I got an automated response stating that she is No longer working in the merchant and data control department. All queries call Wesley or remano on ********** 249 (which was her contact number) this is a call centre number. When you try and dial for merchant services you hold on for up to 20minutes at a time. I eventually got through to someone he didn't work in the merchant department. He told me that he was going to transfer me back to the main menu and I must maybe select payments maybe I would get through to that department. But he wasn't sure which number to select. I did what he told me to and ended up holding on the line for another 20 minutes before the line went dead. Then Andrea also tried to call them she got through to a lady who also made her hold on for about 10 minutes before telling her that she's not sure who she can get to help and Ofentse is No longer working in that department but they can't find the application forms on the system. But she asked for contact details for her supervisor to contact us back. We gave the landline number but have not heard back from them"</p> <p> </p> <p>What a shocking experience!!!!!!!!!!!</p> <p>Please find out application in your syatem and get our request done before you cause more frustration to out Standard Bank clients.</p> <p> </p> <p>Email address that sent all the information is ********** <p> </p> <p>Our merchant numbers</p> <p><br />Eshowe: ********** 993</p> <p>Mtunzini: ********** 994</p> <p>Mkuze: ********** ********** 716033</p> <p> </p> <p>The question here, WHY YOUT EMPLOYEES AT THE CALL CENTRE ARO SO UNPROFFISIONAL TO GET THINGS SORTED ACCORDINGLY AND NOT TO WASTE OUR TIME! </p>