Extremely poor service

<p>I recently upgraded to premier (titanium) banking at the sunninghill chilli lane branch where I was assured by the lady who assisted me that I could contact her any time and she would assist me, this is absolutely not the case, I emailed and got no response, tried calling multiple times and couldn't get through. I discussed with her that my cards needed to be delivered to the bayside mall in cpt when I upgraded, as I was working there and she said she would arrange this, yet a week later I got a message informing me that my card was at the chilli lane branch ready to be picked up, I tried contacting the lady to no avail, and eventually just picked up my cards a month later when I was in Johannesburg, by which time my old card had been canceled and swallowed by th atm, my app stopped working and I couldn't and still can't log in or reset anything. When I called to try and sort this out, they required my old gold card to link my accounts which I did not have so I could not do this, this whole upgrade process has made my life a misery, I can't get hold of anyone to help me. Surely if you upgrade it should automatically register on your accounts? Why has this affected my app? I don't understand why I have to run around trying to sort this out. What is the purpose of this when there is no one to assist me. I can't get hold of the manager of chillilane, neither the manager or the lady who assisted me was there when I went in. Plus I received a call last week informing of my card to be delivered which makes no sense as I already picked it up, I have no idea why I get a call a month later when I already sorted it out myself. I really do not have time to do all this, and trying to call the call centers and sit on for over 10 minutes waiting for someone to assist me. I really would like this sorted as soon as possible. But seeing how slow standard banks services are, I will probably only get a response from this after I'm forced to go into a branch to sort it out myself. This is ridiculous service from standard bank. Complete waste of time and money, I should've just kept my old account.</p>