Extremely poor service

Standard Bank Queensburgh Branch, Manager to busy to see myself whom is a customer, service of Vehicle Finance Department ridiculous, still awaiting a call for approval, have reference number cannot locate you on data base? Cannot inform you as to why haven't phoned and know have to log a complaint for this get a refernce number and once again have to wait until 19th of this month for an answer, laughable as for Slogan and motto does not apply in this case shocking, unsatisfied customer.