EXTREMELY POOR SERVICE

I've been struggling to get my issue resolved from STD Bank since 2021. All the documents they requested were provided, but instead they are moving my case around and informing me to contact the correct department, and when asked who exactly can assist, they are not responding. They keep logging me new calls

Their service is extremly poor. I've sent countless emails and no one is willing to assist. They promised that someone will get back to me after 3 days and yet it's been months now. This is disappointing