Extremely Poor Service

I app**** for a further advance on my existing bond. The applicants were myself and my wife. When I first app****, I was told that there was an affordability issue as i was standing surety for my sister, so I included my sister in the application. The inclusion of my sister meant a new bond. After the offer for the new application was sent to me we found that the calculation was based on the full amount and not only on the further advance. Somebody recalculated and came up with an amount that has nothing to do with my amounts. It was recaptured that's why there are two application numbers. The person who recaptured the application was to attach all the supporting documentation but didn't. From around the 23rd Jan to 30 March there is still no CORRECT application in. I had to resend all the documents to Ofentse Motsokoane on 26 March as his team leader instructed but neither one acknowledged receipt. i called the 30th and found that the application has not been done and i had to resend again to Merle Lodewyk. Masilo eventually called and i did the application AGAIN. i am concerned that the bank cannot get a simple instruction correct, cannot add **** 260K, not return calls<br> <br>